Problems in organizations are unlike the theoretical problems we encounter at school or college, primarily because they are “owned” by real people. A good problem solving and decision making process depends on ten fundamentals actions. (more…)

When you begin a project, you probably feel the pressure to start working immediately and meet the time schedules. Maybe you’re not exactly sure where to start, but you know you have the greatest chance of success if you plan out your project before you begin the actual work. (more…)

Why is leading a change so difficult for a manager? To answer that question it is important to understand both why people resist change and what is the likely range of behavioral consequences of that resistance. (more…)